Free tools
Single-purpose diagnostics for support and MSP techs. No signup, no email, nothing stored. Built by the team behind Brief.
Paste your ticket notes and get a 0–100 score on whether they're ready to hand to L2 — plus what's missing and the questions L2 will ask you anyway.
We build these from the gaps we keep seeing in real tickets. If there's one you want, tell us.
Brief turns a whole ticket thread into a structured case brief — current problem, actions taken with outcomes, evidence, and an explicit next step. The next agent reads the brief, not the thread.
Open the brief builder